SHIPPING / RETURNS
SHIPPING
All orders made through our website are processed Monday through Friday between 10:00 am and 5:00 pm local time.
All pieces are made to order and have a standard production time of 3 weeks. For all purchases, please allow 1 day for your order to be processed and manufacturing to begin. Once the item is ready to ship you will be notified with tracking information. (Certain territorial restrictions and additional fees may apply).
Our atelier is closed for Christmas through new year’s (December 22nd- January 7th) and all Costa Rican holidays.
Orders may not be shipped to P.O. boxes or APO/FPO addresses.
Shipping is handled through DHL and added to the order every time you purchase an item at nomadiccollector.com.
DUTIES & TAXES
Duties and taxes are not included in the total price at checkout. These are determined by the destination country’s customs agency once the item arrives. Although charges are not always incurred, the assessment of duties and taxes will be based on the value of the order and the tax-free threshold, if it exists, for goods imported into the destination country. Payment of any duties and import taxes is the responsibility of the recipient, and these fees are collected at the time of delivery. Once your oder is processed in your local customs office we will send a link to the DHL payment platform to pay import duties and local or regional government taxes.
All shipments to the United States and Canada are free of import duties below $1,000. state taxes are collected at order.
RETURNS
At Nomadic Collector, all pieces are hand-crafted with utmost care, and we want to make sure everyone is satisfied with their purchase. If there are any issues with your order, please email us immediately at contact@nomadiccollector.com
to ensure we provide quality service, please review the following return policies:
DEFECTIVE OR DAMAGED UPON DELIVERY
If the item is defective or damaged upon delivery, or if there are missing items in your shipment, please contact us immediately at contact@nomadiccollector.com and include a picture in your email. Once you submit a request you will receive further return instructions. Please allow 1-2 business days to process your request. Your satisfaction is our priority, and we’ll respond as soon as possible.